Returns & Exchanges

We want you to feel confident shopping with Stone & Sage Co. If your purchase isn’t quite right, eligible items may be returned or exchanged according to the guidelines below.

30-Day Return & Exchange Window

Returns and exchanges must be requested within 30 days of the original purchase date.

All merchandise must be:

New, unused, and in its original condition

Free from signs of wear, use, damage, stains, odors, or alterations

Returned with the original packaging, tags, accessories, manuals, and components, when applicable

Accompanied by a valid Return Merchandise Authorization (RMA)

Items that do not meet these requirements may not be eligible for a return or exchange.

RMA Required

A Return Merchandise Authorization (RMA) is required for all returns and exchanges.

Please contact Stone & Sage Co. before sending your item back to request an RMA 

Packages returned without an RMA may be refused and will not be eligible for a refund or exchange.

Receiving an RMA does not guarantee that a return will be approved. All returned merchandise is inspected upon receipt to confirm that it meets our return requirements.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or arrived damaged due to an error on our part.

We strongly recommend using a trackable shipping method. Stone & Sage Co. is not responsible for return packages that are lost, damaged, or misdirected in transit.

Original shipping charges are non-refundable.

Refunds

Once your return has been received and inspected, approved refunds will be issued to the original method of payment.

Please allow several business days for your financial institution to process and post the refund after it has been issued.

Exchanges

Eligible items may be exchanged within the same 30-day period from the original purchase date and require an RMA before being returned.

Exchange availability is subject to current inventory. If the requested replacement item is unavailable, we may offer a refund or another available option.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us promptly after delivery. Include your order number and photos of the item and packaging when applicable so we can assist you.

Non-Returnable Items

For health, hygiene, safety, or other product-specific reasons, certain merchandise may be designated as final sale or non-returnable. We'll note any applicable return restrictions on the product page.